FAQ
Some of our frequently asked questions
Yes, EC3 Mould Solution Spray can be used on all hard and soft surfaces including pets. The Spray is non-toxic, doesn’t contain harmful chemicals and is safe for use on all materials. Additionally, if a toy/stuffed animal is washable, you can wash it in your washing machine and use the EC3 Laundry Additive per package instructions. That method is actually preferred for stuffed animals, because it allows a deeper clean and for the product to penetrate into the stuffing material. Just make sure to dry it thoroughly at high heat in a dryer afterwards..
Dilute the EC3 Mould Solution Concentrate first per package instructions, then add it into your carpet cleaner as you would the carpet cleaning solution.
Yes. Use approximately 2-4 ounces, adjusting your amount according to the size of the load. If you can’t tolerate tea-tree oil, this would be the better alternative.
Yes, but we suggest first bathing your cat as you would normally with a shampoo or soap. Then, use the EC3 Mould Solution Concentrate diluted per package instructions to mist her fur. Allow the spray to air dry completely.
Yes, but the nozzle is very sensitive. If you turn the nozzle very slightly to the right from the closed position, it will produce a wider mist. If you continue to twist the nozzle all the way to the open (right) position, it will produce a narrower, more direct stream.
When the Laundry Additive is first produced it has a yellow color. It does darken over time; this is normal and does not affect the product’s efficacy.
Section 2 FAQs
If you are using an Energy Efficient Washer, you will get 32 loads. You will get 16 loads in a traditional washing machine.
As long as the wool is machine washable, you can use the Laundry Additive on it. If it is Dry Clean Only, we suggest having the item professionally cleaned, and then thoroughly misting it with the EC3 Mold Solution Spray.
This is discoloration from the wick. It is normal and will not affect the effectiveness of the candle.
It should be safe for your animals; however, you will need to practice responsible candle fire safety techniques and ensure the animals can’t access the flame.
Burning the candles should not set off smoke detectors; however, it’s possible that the smoke produced by blowing out the candles could trigger the alarm, though. We suggest snuffing the candles out with the lid to extinguish the flames. This prevents smoke and helps the wax to solidify evenly after each burn.
The candles do not have a strong fragrance. You may notice a slight, citrus smell, but it is subtle and mild
We would like to use wax made from soybeans that are strictly organic or non-GMO, but due to supply issues we can't guarantee it. All of the soy wax in the US is made by just four companies, and none of them currently process organic soy oil into candle wax at this time. We will carry certifiably organic non-GMO soy wax if and when it becomes available. However, we DO guarantee that our wax does not contain any pesticides, herbicides, or toxic material.
Our products were designed for people with chemical sensitivities. It is rare for anyone to be negatively affected by our products. We recommend testing the product before using. Apply a small amount to a tissue or towel and dab a small amount on the skin to ensure you can tolerate it. All of our products come with a 30-day money-back guarantee. If for any reason, you cannot tolerate one of our products, you can return it and get your money back. For more information,
Yes, you can take our products with other homeopathic products or supplements.
Unfortunately, we do not currently offer customise bundles
We cannot guarantee that the products will work on mycotoxins not specifically tested by the independent lab. We can tell you that the products have been shown to reduce mold spore counts on surfaces and in the air from Too Numerous to Count to zero with 3 hours of burn time for the candles and 3 minutes of exposure to the solution for surfaces. We encourage our customers to do their own testing before and after product use to see the results. We also offer a 30-day Money-Back Guarantee should you not be completely satisfied with your results.
Section 3 FAQs
It is possible. It is rare and not likely that someone would react to the products. Should that happen, we have a 30-Day Money-Back Guarantee. Just call us, and we will replace the products or refund your money.
Our homeopathic products do not list expiration dates on the bottles. In the US, the FDA has exempted homeopathic manufacturers from putting expiration dates on their product labels. Homeopathic medicines, when stored properly (away from moisture and excessive heat or cold), can be used for many years. However, we do not hold inventory long on these products. We usually advise customers to use them within 5 years of purchase. Of course, if you ever experience an issue with one of our products, simply phone customer service to get a replacement or to get your money back. The EC3 Concentrate Solution, EC3 Spray, and EC3 Laundry Additive have expiration dates printed on the bottles. The EC3 Mould Screening Test Plates also have expiration dates listed on them. The EC3 Air Purification Candles do not have an expiration date. We also do not hold inventory long on the candles, but advise customers to use them within 2 years of purchase.
Yes. The spray should not cause any negative effects to your plants. We do not recommend spraying directly onto the soil of potted plants, though.
We recommend discussing the ingredients of our products with your doctor before using while breastfeeding.
Yes, it is safe to be in the same room as the candle. The candles are designed to burn as clean as possible.
No. CitriDrops Nasal Spray is designed exclusively for use in the nose. It provides relief from sinusitis and mould allergy symptoms. It is designed to soothe and decongest the nasal passages. It also reduces inflammation and sinus swelling caused by moulds, bacteria, pollen and other irritants. For more information and a list of ingredients, click here. CitriDrops Dietary Supplement are drops that can be used orally as a digestive aid, or intranasally when added to a nasal wash. The drops are a proprietary blend of pure citrus extracts that have been effectively used for centuries to aid the immune system in fighting fungal, viral, and bacterial pathogens. The drops are safe for both children and adults, and are designed not to create fungal or bacterial resistance, even after long-term use.
For ingredients - click here
The Laundry Additive has not been tested to kill ringworm. It was designed to rid washables of mould spores and mycotoxins.
Alarmingly, New Zealand has the second highest casualty rate of Asthma and Respiratory Diseases per capita in the world. There are over 1,000 premature deaths per year, 700,000 casualties with associated costs in excess of $7billion.
- External moisture ingress through wall cladding or roof leaks
- Plumbing leaks
- High humidity through lack of ventilation
Section 4 FAQs
- Immunocompromised occupants of which is around 25% of the population
- Children who have faster heart rates, higher metabolism and immature immune systems
- The elderly
You can have your residential or commercial property professionally mould tested, assessed and decontaminated as required.www.mouldinspections.co.nz
The EC3 Microbalance products are independently laboratory tested and successfully proven in the USA since 2012. They are a citrus based botanical solution which are non-toxic and non-chemical..
Please head to our returns page to learn more - Click here
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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